Frequently Asked Questions

Everything you need to know about shopping with Horizon Global US

What are your standard shipping times?

We typically process orders within 1-2 business days. Domestic shipping generally takes 3-7 business days depending on your location and the selected shipping method at checkout.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

How can I track my order?

Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay for a seamless checkout experience.

Are my personal and payment details secure?

Absolutely. We use industry-standard SSL encryption technology to protect your data and ensure that every transaction made on our store is safe and secure.